Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

About this item

Title

Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

Content partner

University of Waikato

Collection

ResearchCommons@Waikato

Description

Purpose – The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in India and to help the hotel management identify areas that need attention to meet and exceed customer expectations. Design/methodology/approach – The study uses a survey and interview technique to accumulate information for analysis using SPSS version 12 and was conducted at different four- and five-star hotels in New Delhi involving hotel guests agreeing to participate. A us...

Read more

Format

Research paper

Research format

Journal article

Date created

2010

Creator

Mohsin, Asad / Lockyer, Tim

URL

https://hdl.handle.net/10289/3864

Related subjects

customer satisfaction / customer services quality / hotels / India

What is the copyright status of this item?

All Rights Reserved

This item is all rights reserved, which means you'll have to get permission from University of Waikato before using it.

What can I do with this item?

You must always check with University of Waikato to confirm the specific terms of use, but this is our understanding:

Non-infringing use

NZ Copyright law does not prevent every use of a copyright work. You should consider what you can and cannot do with a copyright work.

No sharing

You may not copy and/or share this item with others without further permission. This includes posting it on your blog, using it in a presentation, or any other public use.

No modifying

You are not allowed to adapt or remix this item into any other works.

No commercial use

You may not use this item commercially.