IT capability, customer information handling, and privacy protection: a resource-based view of organisational performance : a thesis presented in partial fulfilment of the requirements for the degree of Master of Information Science in Information Systems at Massey University, Auckland, New Zealand

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Title

IT capability, customer information handling, and privacy protection: a resource-based view of organisational performance : a thesis presented in partial fulfilment of the requirements for the degree of Master of Information Science in Information Systems at Massey University, Auckland, New Zealand

Content partner

Massey University

Collection

Massey Research Online

Description

What is the influence of Information Technology (IT) capability, and customer relationship management (CRM) capability on organisational information privacy protection behaviour, and ultimately how do these relationships impact on organizational performance? What are the relationships between different types of IT capabilities (i.e. outside-in, inside-out, and spanning capabilities) and how do they impact on performance (i.e. directly or indirectly)? This survey study attempted to answer thes...

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Format

Research paper

Research format

Thesis

Thesis level

Masters

Date created

2007

Creator

Tang, Yiyi

URL

https://hdl.handle.net/10179/614

Related subjects

Customer relationship management / Customer knowledge capability / Privacy practices / Resource-based view theory / Information, Computing and Communication Sciences / Information Systems

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