The use of auditory feedback in call centre CHHI

About this item

Title

The use of auditory feedback in call centre CHHI

Content partner

University of Waikato

Collection

ResearchCommons@Waikato

Description

The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and earcons. The use of non-verbal auditory feedback to improve CHHI was discussed.

Format

Research paper

Research format

Conference item

Date created

2002

Creator

Steel, Anette / Jones, Matt / Apperley, Mark

URL

https://hdl.handle.net/10289/10300

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