The Impact of Relational Switching Costs on the Decision to Retain or Replace IT Outsourcing Vendors

About this item

Title

The Impact of Relational Switching Costs on the Decision to Retain or Replace IT Outsourcing Vendors

Content partner

Auckland University of Technology

Collection

Tuwhera

Description

While the IT outsourcing market is growing in terms of the volume of business, organisations are at the same time replacing their outsourcing vendors more frequently. Replacing vendors can affect the stability and quality of the IT services an organisation receives; however, it also provides organisations with opportunities to lower their spending and benefit from the experience of other vendors. The decision to replace or retain vendors thus involves considering the costs and benefits of swi...

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Format

Research paper

Research format

Thesis

Thesis level

Doctoral

Date created

2016

Creator

Van Deventer, Sean

URL

https://openrepository.aut.ac.nz/handle/10292/10104

Related subjects

Switching costs / Switching decision / Outsourcing / Backsourcing / Vendor replacement / Relational switching costs

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