Help desk support models : a thesis presented in partial fulfilment of the requirements for the degree of Master of Information Systems at Massey University, Palmerston North, New Zealand

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Title

Help desk support models : a thesis presented in partial fulfilment of the requirements for the degree of Master of Information Systems at Massey University, Palmerston North, New Zealand

Content partner

Massey University

Collection

Massey Research Online

Description

In the early 1980s some clerical workers, engineers and a few so-called "leading edge" managers and professionals started to use computers in their daily jobs. This is in contrast to today's office environment where the computer is the standard desktop equipment in most offices. In response to the increasing demand for support of this desktop equipment, Help Desks were formed. Help Desks have since become an important function of the organisation and have been the subject of much research on ...

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Format

Research paper

Research format

Thesis

Thesis level

Masters

Date created

2005

Creator

Yap, Dora A Y / Yap., Dora A Y

URL

https://hdl.handle.net/10179/12646

Related subjects

Customer services / Computer industry / Computer technical support / Evaluation / New Zealand Call Centers

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