Motivations, Expectations and Experiences in Being a Mental Health Helplines Volunteer.

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Title

Motivations, Expectations and Experiences in Being a Mental Health Helplines Volunteer.

Content partner

The University of Auckland Library

Collection

ResearchSpace@Auckland

Description

Volunteers in non-government organisations are increasingly providing mental health support due to increasing demand and in the context of overstretched publicly-funded mental health services. This descriptive, cross-sectional study explored a knowledge gap in the literature of mental health telephone counselling by examining the motivation and retention determinants of helpline volunteers. In total, 25 participants were recruited across four focus groups and five individual interviews from a...

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Format

Research paper

Research format

Journal article

Date created

2018-09-27

Creator

Sundram, Frederick / Corattur, Thanikknath / Dong, Christine / Zhong, Kelly

URL

http://hdl.handle.net/2292/45996

Related subjects

Humans / Focus Groups / Cross-Sectional Studies / Motivation / Counseling / Job Satisfaction / Crisis Intervention / Telemedicine / Telephone / Adult / Aged / Middle Aged / New Zealand / Female / Male / Volunteers

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