Strategies for maintaining customer satisfaction in logistics : cases from distribution centres

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Title

Strategies for maintaining customer satisfaction in logistics : cases from distribution centres

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FigShare

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FigShare

Description

Organisations in supply chains face challenges in achieving competitive advantage. Through new knowledge and strategies, there is increased creation and development of not only new products and services, but also sophisticated production and distribution processes. With the growing affluence of customers and rising standards of living, it is imperative for any organisation to find ways and strategies to continuously attain high levels of customer satisfaction [28]. This may entail developing ...

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Other

Date created

06 Dec, 2017

Creator

Claudine Soosay / Paul Hyland

URL

https://figshare.com/articles/conference_contribution/Strategies_for_maintaining_customer_satisfa...

Related subjects

Customer satisfaction / Logistics / Distribution Centres / Strategies / Innovation and Technology Management

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