A Study of Customer Satisfaction and Dissatisfaction in 3-star Hotels in Auckland, New Zealand

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Title

A Study of Customer Satisfaction and Dissatisfaction in 3-star Hotels in Auckland, New Zealand

Content partner

Auckland University of Technology

Collection

Tuwhera

Description

Customer satisfaction and dissatisfaction in the hospitality sector has been discussed by many researchers (Berezina et al., 2016; Padma & Ahn, 2020; Xu & Li, 2016). Previous studies have paid more attention to customer satisfaction and dissatisfaction in luxury hotels and budget hotels. However, according to New Zealand Trade & Enterprise (2016), the middle scale 3-star hotel is an important sector in the New Zealand hospitality industry. This dissertation, therefore, aims to study the main ...

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Format

Research paper

Research format

Thesis

Thesis level

Masters

Date created

2020

Creator

Li, Jiaxin

URL

https://openrepository.aut.ac.nz/handle/10292/13663

Related subjects

Customer satisfaction / Customer dissatisfaction / 3-star hotel / In Auckland / TripAdvisor

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